Privacy Policy

Last Updated: November 2025

Little Love Counseling  (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, respectfully, and transparently. This Privacy Policy explains what information we collect, how we use it, who it may be shared with, and the choices you have regarding your data.

By using our website, booking services, completing forms, or communicating with us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information in several ways, including when you visit our website, complete a form, request services, communicate with us, or opt in to receive SMS messages. The information we may collect includes:

  • Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth (if provided for services)

Client & Service Information

  • Health-related information shared voluntarily for care or consultation

  • Appointment details and service preferences

  • Information submitted through intake forms and medical history forms

Payment & Billing Information

  • Payment method

  • Billing address

  • Transaction details

Website & Technical Information

Collected automatically through cookies or analytics tools (non-identifying):

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on site

SMS Consent Information

  • Phone number

  • Timestamp of SMS opt-in

  • Preferences related to text communications

2. How We Use Your Personal Information

We use your information to:

  • Provide, manage, and support midwifery and counseling services

  • Schedule appointments and communicate with you about your care

  • Process payments and send receipts or invoices

  • Respond to inquiries received through web forms, email, phone, or SMS

  • Send appointment reminders, service updates, and program announcements (only if you opt in)

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

3. Who We Share Personal Information With

We value your privacy and only share your information when necessary and appropriate.

We may share your personal information with:

  • Service providers who assist with scheduling, payment processing, secure file storage, or communications

  • Healthcare partners, attorney/court representatives or consulting providers, but only with your authorization or as required by law

  • Legal or regulatory authorities, when required for compliance

We do not sell your personal information.

SMS Consent Disclosure

SMS consent is not shared with third parties. We do not sell, share, or transfer SMS opt-in information to any third parties, affiliates, or vendors. SMS consent is used solely to deliver messages you have agreed to receive.

4. Cookies and Tracking Technologies

We may use cookies or similar technologies to improve website performance, analyze traffic, and understand user behavior. You can adjust your browser settings to disable cookies, though this may affect website functionality.

5. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Opt out of marketing or SMS communications at any time

  • Request deletion of your personal information, unless restricted by law or required for service records

To make a request, contact us at:

Email: admin@littlelovecounseling.com

6. Data Security

We take appropriate physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. While no system is 100% secure, we are committed to maintaining the highest levels of confidentiality and data protection.

7. Retention of Information

We retain personal information only as long as necessary to provide services, meet legal obligations, or maintain accurate business and healthcare records in accordance with state and federal requirements.

8. Children’s Privacy

Our services are not intended for children under 13 without parental involvement. We do not knowingly collect information from children without consent from a parent or guardian.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy, or security of those sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date. Continued use of our website indicates acceptance of these changes.

11. How to Contact Us

For questions about this Privacy Policy or your personal information, contact:

Little Love Counseling

1726 Chadwick Court

admin@littlelovecounseling.com

817-522-3154